ORDER BY PHONE
CALL 1-800-278-5065
To Speak to One of
Our Experienced Representatives
Para Servicio en Español
se puede comunicar
con Sally a
651-209-6102 ext.116
y con Piero C a
651-209-6102 ext.210
 
 
  • Quality
  • Service
  • Sustainability

Café Imports stands behind every bean we sell.
If you are not satisfied with the quality of your coffee upon arrival, we want to hear about it.

Café Imports has been sampling, searching for, testing, and selling coffees since 1993. We know what to expect out of every coffee and take pride in consistently delivering top-quality green coffees to our clients. To ensure that individual lots meet our expectations of bean quality and flavor we test, test, and test again. It is our policy to cup every coffee that enters our warehouse. Since consistency is also important, the same origin is cupped again and again over the course of the crop cycle.

Call us to learn more about our cupping methods, our quality standards, and how we find excellent coffees.



 

But we have an exacting method to determine bean quality. Café Imports uses these tools:

Service
Looking for the perfect cup? Our passion for excellent coffee has led us to more than a few, and we'd love to share them with you. You know about our quality guarantee and great selection, but also understand that we've almost gone to the ends of the earth to give our customers what they need.

We consider the direct connection Café Imports provides between the farmers and the roasters an essential service. The experiences of the coffee-growing areas, of each individual farm, and of each type of coffee are shared to help roasters make the best decisions for their business. Call or email us anytime. Café Imports' experienced staff will find the perfect coffees for you and help you bring out their best flavors.



 
Creating a Roasted Coffee Menu
Creating and Maintaining Customized Blends
Creating Espresso Blends
Roasting Recommendations
Coffee Cupping (please join us if you are in the area)
Coffee History and Origin Country Information
Coffee Sourcing, Hedging, and Trading Advice
Coffee Education/presentations

Sustainability
As a buzz-word dropped everywhere these days, a lot of businesses claim to understand and be very interested in it. For this discussion, the word is best rephrased as a question: Is the activity sustainable? Can it continue over the long run? Are we fishing more out of the pond than can be reproduced?

The modern usage of Sustainability comes down to three interconnected issues: Ecological, Social, and Economical.  All three must supported for any activity to be truly sustainable. Miss one leg of the three-leg table, and the table falls over. Miss the ecological, and land suffers. Miss the social and the people's quality of life deteriorate.  Miss the economical, and the people cannot make a livelihood.

The problem for many industries lies in how they define success. For many, simply increasing output, keeping costs low and keeping the demand high addresses none of the ecological, social, and economical stress the industry puts on the very source of its wealth: the land and the people. Since the coffee industry is greatly dependent on the health of the land and the people that work it, it would benefit us all to define success in terms of how we are keeping our activities sustainable. That challenge is not going to be 100% in place over night.

At Café Imports we've tried to break the challenges down into smaller goals:

  • We import some 20% sustainable coffees
  • We are a carbon neutral company
  • We print on FSC paper
  • We are an organic certified warehouse
  • We pay over twice the federal minimum wage for all employees, and pay full medical insurance costs
  • We recycle most office waste

Are we a sustainable company?  No, we are not, and neither are many large corporations who spend ten times more on marketing of their limited sustainable activities than on the activities themselves.

We are, however, actively working and moving to becoming a more sustainable company on many simultaneous fronts. Our Spectacled Bear coffee is a good example.  It is not an organic coffee, or Fair Trade, but we donate money to the Wildlife Conservation Society out of our profits. Does that make the coffee now sustainable? No, but it's moving in the correct direction.

Unfortunately just buying Fair Trade or Organic coffee, while not a bad activity, does not make a company sustainable. Being sustainable makes it sustainable. For Café Imports, it is a continual road of progress. Here are some new activities we're exploring on the path to becoming even more sustainable:

  • Buying only organic cotton for all our needs
  • Exploring into bio diesel for our delivery trucks
  • Building a environmentally friendly warehouse with geo thermal heating/cooling
  • Purchasing only renewable energy.

Can we do all this today?  No. Does the industry as a whole need to explore more sustainable solutions to its every day operating problems? Most definitely.



 
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