HIRING: Customer Service Representative

Cafe Imports, an independently-owned, specialty coffee importer located in Minneapolis, MN, is seeking an entry-level full-time Customer Service Representative.

Job Description: The person occupying this position shall triage phone calls, perform data and order entry functions, assist with sales support functions, provide basic customer information, perform reception activities and assist with inside sales. Client contact and communication will be an integral part of the job.

Qualifications: The ideal candidate is a natural communicator with good customer service skills. They should have a strong interest in coffee and a desire to learn the green coffee business.  Strong phone and computer skills including MS Office programs are a requirement.  A degree is an advantage but experience will also be considered.

Position Classification: Full-time, non-exempt. Benefits include paid vacation, paid sick, 401k, and health & dental insurance.

Please send a resume to:
Café Imports
attn: Tim Chapdelaine   TimC@cafeimports.com
2140 Energy Park Drive
Saint Paul, MN 55108
No calls please

Please include any relevant work experience in your cover letter to accompany your resume and email them to TimC@cafeimports.com.

HIRING: Quality Control Assistant

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Cafe Imports, an independently-owned, specialty coffee importer located in Minneapolis, MN, is seeking an entry-level full-time Quality Control Assistant.

Job Description: As assistant to the Quality Control Manager, you will be responsible for organizing and preparing coffee samples for daily cuppings, quality assessment of green and roasted coffee, and communication of results to all affected departments. Primary responsibilities include sample roasting, sensory analysis (cupping), green grading, and data entry.

Qualifications: The ideal candidate is a continual learner who takes an interest in details. You must really enjoy the taste of coffee. Strong communication skills both written and verbal plus computer proficiency are necessary. Previous coffee-related experience and cupping experience are pluses but not required.

Position Classification: Full-time, non-exempt. Benefits include paid vacation, paid sick, 401k, and health insurance.

Please send a resume to:
Café Imports
attn: Jamin Haddox
2140 Energy Park Drive
Saint Paul, MN 55108
No calls please

Salary is commensurate with experience level. Please include any relevant work experience in your cover letter to accompany your resume and email them to jamin@cafeimports.com.

Coffee Fest Seattle will be held October 29-31, 2010.  Come see us at booth #622

For FREE admission, register using either coupon code 59555 or 59024 before October 10, 2010.  After this date, admission is $10 with the use of the code.

Open Door Cupping Policy 

As many of you know, we have an open door cupping policy for our customers here at Cafe Imports.  We have had a great turnout and feel like customers have gotten a lot of the educational process involved in cupping with us.

In order to accomodate everyone, we require that all customers call ahead of time and schedule themselves in for a given days cupping at least 24 hours before the cupping.  Unfortunately due to our rigorous cupping schedule here, we cannot accept walk in guests.  Walk in guests will be asked to reschedule for another date.

Thank you, and please give us a call to schedule a time to come in!

The Cafe Imports Team

 

BOXED COFFEE ON PALLETS We have a number of coffees being shipped in various sized vacuum sealed bags (in boxes). For your information, we can fit a maximum of 30, 25k boxes on one pallet and 24, 34.5k boxes on one pallet.  Inquire about other unusual bag/box sizes and shipping, we are happy to help you out. Thanks.