COFFEE ORDERING F.A.Q.’s
HOW TO ORDER
Our sales team can walk you through the process of buying coffees, either spot orders currently available in our warehouse, or booking coffees that haven’t arrived yet. We can also make suggestions for you based on your needs, paying special attention to coffee types, flavor profiles, certifications and traceability, price, and volume.
Pricing and availability for our current inventory is also available by phone or e-mail.
While we have no minimum order, we trade solely in full-bag quantities of coffee. If you are interested in smaller quantities of coffee, please visit our sister company, La Bodega, at www.bodega.coffee, where the offerings are available in 50-lb GrainPro-lined bags, shipped free via FedEx Ground.
PAYMENT AND TERMS
We require payment in advance of delivery on the first three orders, after which we are more than happy to discuss establishing credit terms with us. We accept payment by debit or credit card, check, wire transfer, and electronic funds transfer.
STORAGE AND FREIGHT
We own our warehouse in Minneapolis, Minnesota, and our U.S. spot inventory ships exclusively from that warehouse. Because of this, rather than leasing a position at a third-party facility, we are able to offer some of the highest-quality wrapping and palletizing of any company in the business, as well as same-day shipping to the U.S. and Canada on orders placed before noon Central Time.
Our warehouse is a state-of-the-art, climate-controlled facility designed to keep your coffee fresh. For a few pennies per pound per month, we are also able to store your contracted coffee, releasing it as you need over periods of up to four months.
OTHER SHIPPING F.A.Q.’s
Q: What is the minimum size of order you will ship?
A: There is no minimum order: We’re as happy to ship 1 bag to you as we are to ship 100.
Q: How do full bags of coffee ship?
A: Full bags of coffee (59–70kg) will be stacked, wrapped, and strapped onto a wooden pallet. Even single-bag orders will typically need to be shipped on a pallet. We will palletize your coffee in our warehouse, and we take pride in the skill of our warehouse staff and managers to give each order full attention, whether it’s one bag or 250 bags
Q: Will Cafe Imports arrange shipping to my location?
A: Yes! We have competitive rates with many international freight carriers, and can work with you to ensure you get the delivery service that you need, whether you’re in North America, Europe, Australia, or Asia.
Q: Can I arrange my own shipping?
A: Sure! Simply provide your sales rep with a contact for your preferred shipping company, and/or send us a digital copy of the BOL for your order. We will need to know what date to expect your shipper. NOTE: Our U.S. warehouse pick-up hours are from 2:30–4:30pm CT
Q: What size are your pallets?
A: Our pallets are 48” x 50” x 52” and weigh approximately 50 lbs each.
Q: How many bags can fit on a pallet?
A: Depending on the size of the coffee bags, we can generally fit between 10–12 on each pallet
Q: What should I do when the delivery arrives?
A: Before you sign off on the delivery release for any shipment of coffee, thoroughly inspect the pallet and the bags on it. If there is any damage or any discrepancies between what is delivered and what is on your delivery order, do not sign the driver’s paperwork. Simply call us at 651-209-6102 to be connected with your sales rep or our logistics team. When in doubt, take a photograph of the damage as soon as possible, and e-mail it to your sales rep, or to firstname.lastname@example.org.
Additionally, be aware that extra services and accessories provided by the driver may result in additional fees: If you have requested that the driver not use a lift gate on delivery, be sure to communicate that with the delivery person, and be sure the documents you sign list only the accessories you authorize.
Q: What do I do if there is damage or another problem with my delivery?
A: We are dedicated to full customer service, and want you to be completely satisfied with the coffees you receive from us. While we’re not able to deliver every order of coffee ourselves.