COFFEE ORDERING F.A.Q.
HOW TO ORDER
Our sales team can walk you through the process of buying coffees, either spot orders currently available in our warehouse, or booking coffees that haven’t arrived yet. We can also make suggestions for you based on your needs, paying special attention to coffee types, flavour profiles, certifications and traceability, price, and volume.
Pricing and availability for our current inventory is also available by phone or e-mail. We are also happy to discuss the possibility of participation in the World Coffee Research check-off fund.
While we have no minimum order, we trade solely in full-bag quantities of coffee.
PAYMENT AND TERMS
All of our customers are set up on net 14–day terms, and we accept payment via bank transfer or credit card.
STORAGE AND FREIGHT
We partner with a third-party warehouse in Melbourne, and their attention to detail is as serious as ours is in the office. Generally, orders placed before 12pm AEST will be dispatched the following business day.
We are also able to arrange storage for you on coffees you have contracted out and which are in-store in our warehouse. We can honour contracts of up to six months on those coffees that are a staple of your blends or that have become a cornerstone of your profile.
OTHER SHIPPING F.A.Q.
Q: What is the minimum size of order you will ship?
A: There is no minimum order: We’re as happy to ship 1 bag to you as we are to ship 100.
Q: How do full bags of coffee ship?
A: Full bags of coffee (59–70kg) will be stacked on a wooden pallet and wrapped with plastic stretch wrap. Even single-bag orders will typically need to be shipped on a pallet. Your coffee is palletized in the warehouse, and our warehouse partners will give your order their full attention, whether it’s one bag or 250 bags
Q: Will Cafe Imports Australia arrange shipping to my location?
A: Yes! We have competitive rates with many international freight carriers, and can work with you to ensure you get the delivery service that you need, whether you’re in Australia, New Zealand, or Asia.
Q: Can I arrange my own shipping?
A: Sure! Just let us know your preferred freight carrier, and we’ll be happy to liaise with them to ensure a smooth dispatch.
Q: What size are your pallets?
A: Our pallets are standard shipping pallets 1.2m x 1.2m and can be packed up to 1.5m high. Our wooden pallets weigh approximately 30kg each.
Q: How many bags can fit on a pallet?
A: Depending on the size of the coffee bags, we can generally fit between 14–16 bags on each pallet. However, the total pallet weight cannot exceed 1,000kg including pallet and wrapping weight.
Q: What should I do when the delivery arrives?
A: Before you sign off on the delivery release for any shipment of coffee, thoroughly inspect the pallet and the bags on it. If there is any damage or any discrepancies between what is delivered and what is on your delivery order, do not sign the driver’s paperwork. Simply call us at +(03) 9428 6956 to be connected with your sales representative.
When in doubt, take a photograph of the damage as soon as possible, and e-mail it to your sales rep, or to firstname.lastname@example.org.
Q: What do I do if there is damage or another problem with my delivery?
A: We are dedicated to full customer service, and want you to be completely satisfied with the coffees you receive from us. If you have any questions or concerns about an order you have received, don’t hesitate to let us know via e-mail to email@example.com, and we will do our level best to make it right.
Not seeing the question you need answered? contact us to see if we can help!