We’re Hiring: Customer Service Representative

Posted on September 9th, 2019

Customer Service Representative – Cafe Imports Europe

Overview

Cafe Imports Europe strives to bring sustainable green coffee closer to the European market. Therefore, we are seeking a highly motivated Customer Service Representative (f/m/d) to join our team in Berlin, Germany.

This person will have a wide range of responsibilities focused around the daily operations and administrative tasks of our Sales Team and will work under the supervision of  Senior Sales and Cafe Imports’ SVP of Sales. As part of a growing team in a demanding department, the ideal candidate will be able to shift from task to task, while remaining focused and completing their work efficiently. Organization and attention to detail are key.

This will be an exciting opportunity for personal professional development, as the candidate will be submersed in all things related to green coffee.

This is a full-time position, and we are looking to fill it as soon as possible. This team member must be prepared to tackle a broad range of tasks, adjusting to the everyday needs of a small team environment. The ideal candidate is highly organized, precise, and has an interest in coffee.

Responsibilities

  • Answer incoming phone calls
  • Processing orders, learning the basics of green coffee, and building reports in Excel
  • Internal support and service for the Sales department
  • Assist customers with information and service requests
  • Internal support and service for other departments as needed
  • Sample-roast coffees and manage sample inventory
  • Assist with administrational tasks and office management
  • Take part in cupping or organize/run them by yourself (general event support)
  • Handling sensory work (roasting and preparing for cuppings)

Requirements

Our ideal candidate demonstrates practical application of the qualities required for this position. Proficiency in MS Office, data entry, and typing is required. Training will be provided where necessary. We hope to fill this position based on interest, dedication, and personality; previous coffee experience would be helpful, but is not required to apply.

  • Relevant work experience in a customer-service environment (or comparable)
  • Ability to work well with others in a small, first-name-basis work culture
  • Ability to work on projects independently in a multifaceted department
  • Possesses organizational skills
  • Ability to manage time, work with precision, and complete time-sensitive tasks in a fast-paced environment
  • Ability to communicate clearly and effectively with people from all over the world via phone and e-mail; good English skills are required
  • Experience working with coffee in a sensory setting: Roasting samples & cupping experience are all preferred
  • English language fluency
  • German or second-language skills

About Cafe Imports Europe

Cafe Imports is a small and exciting entrepreneurial organization. Our culture is perfectly suited for an individual who takes pride in providing excellent and accurate service to clients and colleagues.

Our compensation, benefits, and incentive plan are complete and competitive.

Visit our website to learn more about us: www.cafeimports.com. To apply, please e-mail a cover letter and résumé to europe@cafeimports.com. (No calls, please.)