Here is a brief and current (though constantly in flux) state of coffee operations around the world. We will be updating this information continually as conditions change.
Latest Update: May 20, 2020
Imports and Arrivals
The primary countries to which we import green coffee—the U.S., U.K., Australia, and Germany—have all placed some restrictions on operations at the ports, while continuing to receive international cargo shipments. Limited personnel and necessary precautions regarding the handling of coffee will naturally cause some delays, but as of right now we’re still able to receive coffee shipped from countries of origin.
Our sales teams in the U.S., Europe, and Australia are all operating as usual, though all representatives are working from home for their safety and health. Staff is still receiving and processing orders at the usual speed. So far we have not experienced any delays with regard to the processing of orders. As always, a real human will always answer or return your phone calls.
Samples In and Out
The Cafe Imports sensory analysis department is operational and working in shifts, with a capacity of 200 coffee samples per week. Coffee samples are still being received in a timely manner—even faster than expected, in some cases—though there may be some delays in the coming weeks as FedEx and other shipping companies limit operations in certain countries and/or regions.
Incoming coffee samples are still being roasted Monday–Thursday and cupped Tuesday–Friday. Due to staffing and scheduling, cuppings (40 coffees/day) are being conducted by sensory analysis director Ian Fretheim.
At this time, cupping is limited to samples for which we already have contracts or expect to have contracts.
The only noteworthy delay with regards to samples is between our U.S. sensory analysis office and our international sales offices: We are able to ship samples from Minnesota to Melbourne and Berlin twice weekly rather than on a daily basis, so there may be a small lag in the delivery of those samples, but that should have no real bearing on operations between the offices.
Some freight companies in the United States, Australia, and throughout Europe have reduced operations and/or limited their lines of transit. For this reason, some customers may experience delays in delivery times, and/or be required to receive shipments during certain windows. We ask that you check with your freight carrier to ensure there have been no terminal closures in your area.
Processing and Exports